POLICIES

I want every session to be great. Please review my policies before booking so your session runs smoothly. By booking, you agree to the policies below. Questions? Reach out anytime at info [at] aerialathleticsdallas.com

Booking and Payment

Payment is due at the time of booking. Your time isn’t held until payment is complete. This keeps the calendar fair for everyone and prevents holds on times that never get used.

Cancellations and Rebooking

We require 24 hours’ notice to cancel or reschedule. This gives us time to offer your slot to someone else.

24 or more hours before your session: You can rebook to another available time within 30 days of your original session date. Payments are non-refundable, but your session isn’t lost.
Less than 24 hours before your session: The session is forfeited. It can’t be rebooked or refunded. *Doesn’t apply to emergency situations. If it is an emergency please reach out.
No-shows: If you don’t arrive for your booked time, the session is forfeited and can’t be rebooked or refunded.
Running late: Your session still ends at the booked time, so we can start the next client on time.

One reschedule per session. Each session can be rescheduled once. If you need to change it again, the session is treated as a cancellation and is non-refundable. This keeps the calendar predictable and prevents slots from being held and moved around repeatedly.

How to cancel or reschedule: Log into your account in our booking system and cancel or reschedule there. The system stops accepting changes inside the 24-hour window, so please make changes early. If you have trouble logging in, email us at info [at] aerialathleticsdallas.com before the 24-hour window closes.

Recurring bookings: The same 24-hour rule and one-reschedule limit apply to every session in your prepaid month.

If we need to cancel: If we have to close for weather, a power outage, an equipment issue, or another emergency, we’ll contact you as soon as possible and offer you a new date and time.

Late Arrivals

Punctuality is appreciated. You’re welcome to arrive 5-10 minutes before class begins. Once the warmup has started, students will not be admitted and class credit will be forfeited. Please plan your travel and arrival time accord

Parking

Parking: Please park in front of our building. Do not park in front of Building 55. Parking there blocks our neighbors, and we want to keep a good relationship with them. All students must follow our parking policies, so please share this with them before their first session.

Waivers

Every student must sign the Aerial Athletics Dallas liability waiver before they train in the studio. This makes sure everyone understands the risks of pole and aerial training.

Cell Phones

To keep the space focused and distraction-free, please silence your phone during class. If you need to take a call or reply to a text, feel free to step outside or into the entryway.

Studio Ettiquite

Be respectful of others in the studio and of the space itself.

Snacks and drinks. Light snacks and drinks are welcome in the entryway and sitting area. Please no full meals. The only thing allowed on the dance floor is water in a cup or bottle with a lid. Spills make the floor slippery for dancers and can damage the floor and equipment.

No loose glitter, confetti, powder, paint, or oils. These are absolutely not allowed in the studio. They’re the hardest messes to clean, and they can make surfaces slippery and damage floors and equipment. Glitter that’s attached to costumes or props is fine as long as it doesn’t shed. If you bring in any of the banned items, an additional $50 cleaning fee will be charged.

Footwear and clean feet. Dance shoes and bare feet are allowed on the dance floor. Street shoes are not allowed on the dance floor. We provide foot wipes at the entrance. Please clean your feet before stepping onto the floor or equipment. This keeps dirt and grit off the floor and equipment and protects your skin.

Wipe down all equipment after use. Please wipe down every pole and piece of equipment you used before your session ends. This keeps it clean and safe for the next person.

Only people who are training may be in the studio. That means no spectators, no kids, and no pets. This keeps the space safe and focused.

Filming Ettiquite

Filming is welcome only when the instructor says it’s okay, and is not permitted during warmups. Please be mindful not to capture other participants without their permission.

Ask before you post. If someone appears in the background of your photos or videos, get their permission before posting. Not everyone has agreed to be on camera, and some people have good reasons to stay off social media.

Tag us! If you share your content, we’d love a tag. It helps other creators find the space and supports our small business.

Studio Rights

We reserve the right to end a session early for safety or policy violations. This keeps everyone in the space, and our equipment, safe. If a session is ended for this reason, the class fee is non-refundable.

We may also ask anyone in the space to leave if they aren’t following studio rules or are putting themselves or others at risk.

If we need to close because of severe weather, a power outage, an equipment issue, or another emergency, we’ll contact you as soon as possible and offer you a new date and time for your session.

We may update these policies from time to time. The policies in place when you book are the ones that apply to your session.

Photo and Media Release

Marketing & Promotional Use: Authorization for the studio to use photographs and videos taken during classes, rehearsals, or performances for promotional materials (website, social media, print) without financial compensation.